Flare Insight's privacy policy will explain how our organization uses the personal data we collect from you when you use our website.
Last updated: 17 September 2026
Who we are
Flare Insight Ltd is a UK-based market research, insight and strategy consultancy.
We are committed to protecting personal information and processing it fairly, lawfully and transparently.
For the purposes of UK data protection law, Flare Insight Ltd may act either:
- as a data controller when processing personal information for our own business purposes; or
- as a data processor when carrying out work on behalf of a client and under a client's instructions.
Contact details
Flare Insight Ltd
46 Hollins Lane
Marple Bridge
Cheshire
SK6 5BD
Email: info@flareinsight.co.uk
Telephone: 0161 250 8730
For data protection enquiries, please contact:
Catriona Collier
Managing Director
info@flareinsight.co.uk
Applicable law
Flare Insight processes personal information in accordance with:
- UK GDPR;
- the Data Protection Act 2018;
- the Privacy and Electronic Communications Regulations (PECR); and
- applicable guidance issued by the Information Commissioner's Office (ICO).
Information we may collect
Depending on the nature of our relationship with you, we may collect:
- name and contact details;
- job title and employer details;
- professional and business information;
- responses to surveys, interviews and research exercises;
- information provided through enquiries or correspondence;
- marketing preferences; and
- any other information voluntarily provided to us.
We do not intentionally collect special category data unless this is necessary for a specific project and appropriate safeguards are in place.
How we collect information
We may collect information:
- directly from you;
- when you contact us;
- when you subscribe to our communications;
- through surveys, interviews or research activities;
- from clients where they have asked us to conduct research or engagement activities on their behalf;
- from publicly available sources, including company websites, professional directories and LinkedIn; and
- through normal business interactions.
How we use personal information
We may use personal information to:
- respond to enquiries;
- deliver our services;
- conduct market research, stakeholder engagement, client listening and interview programmes;
- carry out surveys and research projects;
- manage client relationships;
- administer contracts and business operations;
- meet legal, regulatory and professional obligations; and
- send relevant marketing communications where permitted by law.
We will only process personal information where we have an appropriate lawful basis for doing so.
Marketing communications
Where permitted by law, we may send information about our services, publications, events and insights that we believe may be relevant to you.
You may opt out of marketing communications at any time by:
- clicking the unsubscribe link in any email communication; or
- contacting us at info@flareinsight.co.uk.
Information security
Flare Insight uses appropriate technical and organisational measures to protect personal information from loss, unauthorised access, misuse, disclosure or alteration.
Information is primarily stored using Microsoft 365 services and other approved systems. Access is restricted to those who require it for legitimate business purposes.
Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, contractual, business and research requirements.
When information is no longer required, it is securely deleted or anonymised where appropriate.
Your rights
Under applicable data protection law, individuals may have the right to:
- access personal information held about them;
- request correction of inaccurate information;
- request deletion of personal information in certain circumstances;
- restrict certain processing activities;
- object to processing in certain circumstances;
- request transfer of data where applicable; and
- withdraw consent where consent is the lawful basis relied upon.
If you wish to exercise any of these rights, please contact:
info@flareinsight.co.uk
We will respond in accordance with applicable legal requirements.
Complaints
If you have concerns about how we process personal information, please contact us in the first instance.
You also have the right to complain to the Information Commissioner's Office (ICO).
Information about making a complaint is available at the ICO website.
Cookies
Flare Insight's website does not currently use cookies, tracking technologies or similar tools.
If this changes in future, this policy will be updated accordingly and any required notices or consent mechanisms will be implemented.
Changes to this policy
We may update this privacy policy from time to time to reflect legal, regulatory, operational or business changes.
Any updates will be published on this page and the revision date will be updated accordingly.